Frequently Asked Questions

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Satisfaction Guarantee!

We offer 100% satisfaction on all products we offer! Reach out with any issues you may have, our team will find a resolution!

Inventory levels

We do not guarantee nor provide information about our inventory levels. If we are out of stock, we will notify you immediately. Need your items faster and can’t #waitt (pun intended)? No problem! Just email us at support@waittkit.com and we’ll refund you ASAP.

Returns and Exchanges

Due to the nature of products and the current pandemic, there are no returns or exchanges. If an item is sent in error or is damaged, please contact us at support@waittkit.com. Refunds: in some cases, we offer refunds for items that are damaged or currently not in stock.

What is your order process?

We process our orders the same day.

Can I cancel/change my order?

We are happy to cancel or change your order if it has not been shipped as of yet (excluding custom orders).

How long will it take for my shipment to get to me?

Unless we’re hand delivering your package, exact delivery time is currently not guaranteed. Please check out our shipping partners announcements for the most up to date policy.

Do you collect taxes?

Yes. We collect taxes on every order based on your state sales tax.

How do I get tax exempt?

Follow these simple steps: Complete and pay for your order. Send us your order number and tax exempt number to support@waitkitt.com. Once we verify your information, we will refund the total tax collected. Refunds should be reflected within 24 hours.

Should I drink or ingest WAITTKIT sanitizer?

No.

Are WAITTKIT products really made or distributed in the USA?

Yes. We support local and national brands located in the good ol’ US of A!

Bulk items: where do products ship from?

Some bulk products will ship from multiple warehouses. This means some items may be delivered faster than others, depending on your location.

Can my organization pick up bulk items from the WAITTKIT warehouse?

Yes. In some cases with advanced notice, you may pick up bulk items from our warehouses located across the country.

I received my items, but there’s an issue.

Please reach out to support@waittkit.com with your order number, contact information, and a description of your issue.

Do you offer discounts on larger orders?

Yes. In some cases, we could offer a greater discount if minimum quantities are met. Contact bulk@waittkit.com.